What should you do if a member's ex-spouse contacts you about unpaid child support?

When a member's ex-spouse contacts you about unpaid child support, the most appropriate course of action is to counsel the member and verify the claim. This approach ensures that you are handling the issue professionally, fairly, and in compliance with military regulations.

Counseling the member allows you to provide support and guidance, facilitating communication about the financial responsibilities they may have. It’s essential to address the member's potential obligations and assist them in understanding the implications of unpaid child support, such as legal repercussions or impacts on their military career.

Verifying the claim is crucial because it establishes a clear understanding of the situation. By confirming whether there are indeed unpaid dues, you can ensure that the member is aware of all relevant facts and assist them in making informed decisions. This step not only protects the member's rights but also ensures that their responsibilities are being taken seriously.

Taking this approach demonstrates a commitment to encouraging responsible behavior while also providing a fair opportunity for the member to respond to any claims made against them. It fosters a culture of accountability and responsibility within the ranks.